This is by far the most contentious item in property management, plaguing landlords with frivolous expenses that kill their ROI. From inception, we’ve been adamant about not incentivizing ourselves to spend your money. Unlike most companies, our maintenance department is not a primary revenue stream, with almost all bills 100% pass-through to the vendors (aside from larger projects where we charge a 15% contracting fee). With this structure, we believe we can secure higher quality maintenance at a lower cost to you.

There’s nothing more frustrating than an unreturned call or email. We get that… and our reviews speak for it. SHIFT has implemented systems, checks and balances to ensure you’re as informed as possible at all times (like getting notified real-time when a maintenance request is received). Trust is what keeps things running smoothly on all sides, and we understand strong communication is paramount in this business of many moving parts.

With professional photography, leasing activity metrics, thorough screening and fast response, our leasing process is top notch. While your property is listed, our systems track every detail of interest & activity – giving us quick insight to make informed recommendations to get your property leased fast. And with an eviction rate of less than 1%, our screening process speaks for itself.

This is one of those areas where OCD is a blessing. With acute attention to detail, almost nothing happens at SHIFT without a checklist or documented process. Systems are the life-blood of our business and create a much more reliable and consistent experience for you, the customer.